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Children & Youth

Helping youth one call at a time

The Peer Youth Hotline helps young people cope with anxiety and stress

One of the biggest impacts of COVID-19 has been on people’s mental health. The isolation people felt being separated from friends and family has had a lasting effect, particularly on youth. To alleviate the loneliness, we created the Peer Youth Helpline.

Staffed by peers, the non-crisis Helpline gives young people the opportunity to reach out and talk about what matters to them. Whether they are anxious, afraid or just need to connect, callers ease their stress by talking with peer youth and know that they are not alone. As one of the peers, Cassandra spoke to many young people who were having a difficult time with changes brought about by the pandemic.

"I am very honoured to be part of the Helpline team. It helped me really understand how important it is to be a support system for so many young people. Here’s an example: There was a young girl I met and I suggested she call the Helpline when she’s feeling down. She recently lost her grandfather and wanted to chat. At the end of the call, she told me, ‘I really needed someone to talk to about how I was feeling. Thank you and the other peer workers that are willing to listen to me."
Nearly 400 youth gained support for anxiety and trauma by calling the Peer Youth Hotline

Steps to success

Students in Steps2Success gain academic credits and self-care tools needed to graduate high school

For many young people in our communities, the dangers of violence, drugs and poverty makes graduating from high school a pipe dream. Steps2Success changes that.

As part of the TDSB’s Education and Community Partnership Program, Steps2Success is offered in a safe, inclusive space outside of school where students are comfortable and empowered to learn. Students are reintegrated into a learning environment to gain their high school credits while receiving holistic care for trauma, mental health, harm reduction, and self-care.

With a dedicated TDSB teacher who specializes in guidance and special education, and a youth worker from The Neighbourhood Group Community Services, young people benefit from compassion, enthusiasm, expertise, and experience.

“As a classroom teacher for over 10+years now I can say that having TNGCS staff in my class has been fantastic. They have a real "gift" in being able to connect, relate and build a rapport with students. They are patient, kind and encouraging which helps to create a trusting and safe environment where students can thrive and reach their academic goals.”

- Michael Gibson, OCT, Special Education Teacher, Toronto District School Board

100% of students enrolled in Steps2Success earned high school credits to help them graduate
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